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Vivi UK Reseller Portal 

Welcome to the Vivi Reseller Portal. Here you’ll find the tools, resources and support available to you as part of the Vivi Reseller Programme.

JUMP TO:
Resources & Support
Deal Registration
Growth Toolkit
Progression and Reseller Tiers

Resources & Support

For support across sales, technical and customer requirements, please use the appropriate contact below:

Sophie Signature (2)

Sales Support

Pricing, quotes and live opportunities.

Contact Sales Support
Tech-support

Technical Support

Product setup, troubleshooting and technical queries.

Contact Technical Support
Customer-support

Customer Support & Training

Onboarding, training and end-user adoption.

Contact Customer Support
customer-self-support

Customer Self-Service Resources

For quick answers and troubleshooting, Resellers may direct customers to these resources for first-line support:

Getting Help

Guidance on how to resolve common issues

Support Hub

Product documentation and support resources

Training Resources

Vivi offers a range of level-based training designed to help users confidently adopt and maximise the platform, from initial setup through to advanced usage.

Deal Registration

Register your opportunities with Vivi to unlock enhanced margin, dedicated support and joint sales engagement.

  • Unlock extra margin on registered deals
  • Secure opportunity protection
  • Access joint sales and pre-sales support
  • Strengthen your pipeline with Vivi

Register your deal early to maximise support and commercial benefit.

Growth Toolkit

Access a range of tools and materials to help you confidently position and sell Vivi.

icon-Sales-Enablement Materials 

Sales & Enablement Materials 

Vivi Pricing
Vivi Reseller Training Pack
icon-Marketing Assets

Marketing Assets

Vivi Brand Assets
Product Marketing Materials
Campaign and Promotional Content
icon-Customer-Facing Resources 

Customer-Facing Resources 

Customer Training and Onboarding Materials 

Network Configuration
Vivi Initial Set Up
Vivi Training
Customer Onboarding

Support and Knowledge Base

Contact Support
Firmware Updates
Knowledge Hub

Product Documentation

Vivi Add-ons

PROGRESSION AND RESELLER TIERS

Authorised Reseller

Transact and support your customers with Vivi.

As a Vivi Authorised Reseller, you have access to the tools and resources needed to quote, position and support Vivi with your customers.

This tier is designed for partners who operate independently, with access to Vivi support when required. Authorised Resellers are encouraged to utilise Vivi’s available resources above to support customer conversations, onboarding and troubleshooting.

Included in this tier:

  • Frame 2608833 0Standard reseller margin
  • Frame 2608833 9Access to sales and product resources
  • Frame 2608833 1Customer evaluation access
  • Frame 2608833 2Support from Vivi via request
  • Frame 2608833 3Eligibility to progress to Preferred

Preferred Reseller

Transact and support your customers with Vivi.

Preferred Resellers work closely with Vivi to build pipeline, progress opportunities and deliver successful customer outcomes.

With access to a dedicated account manager and strategic support, you can engage Vivi throughout the sales cycle.

Included in this tier:

  • Frame 2608833 4Renewal margins
  • Frame 2608833 5Deal registration with margin uplift
  • Frame 2608833 6MDF, co-marketing support and lead sharing
  • Frame 2608833 7Joint pipeline planning & QBRs
  • Frame 2608833 8Dedicated Account Manager