Pre-Sales Engineer

Job Type: Permanent

Location: US

Reporting To: VP of Sales


About Vivi
Built exclusively for the needs of education, Vivi provides the industry’s most scalable, powerful, and easy-to-use wireless screen sharing and student engagement platform.

Our features are crowd-sourced directly from teachers because we share their passion for delivering solutions that have a real impact and improve educational outcomes. We have had over 250,000 app installs and are in over 38,000 classrooms globally.

Vivi is jam-packed with passionate people determined to make a difference. We encourage innovative thinking from change-makers with bucketloads of enthusiasm, because we believe bold ideas are the best ideas.


About the role

We are looking for an enthusiastic Pre-Sales Engineer to join our US sales team to support them with all technical aspects of the sales process and be the conduit between them and the global engineering and support teams.

You will be the technology and product expert in the team with extensive knowledge of the Vivi product and its features and the environments in which it runs.

You will be the expert at setting up the Vivi product and configuring it within our customers’ environments.  You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers.

You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team.


> Being a single point of contact for technical questions within the sales team

> Liaising with the global engineering and support teams to solve problems

> Gathering customer requirements

> Supporting customers through the evaluation and onboarding process

> Configuring Vivi within customer environments

> Advising customers on how to best configure their environments to work with Vivi

> Assist with responding to RFI’s and RFP’s

> Completing technical documentation required by customers

> Competitor research

> Technical guidance for salespeople in meetings

> Keeping the sales team up to date with technology

> Developing and documenting implementation plans and best practices



> 3-5 years’ experience in a similar technical role

> Experience of sales technology, processes and deal pipelines, EdTech and SaaS knowledge advantageous

> Experience of working within commercial sales team

> Demonstratable experience of working with wired networking technology including switch and firewall configuration

> Demonstratable experience of working with wireless networking including WAP configuration


Highly Desirable Experience:

> Experience working with the Atlassian Suite (Jira Service Desk and Confluence)

> Experience working with HubSpot

> Experience of working with AV equipment, specifically HDMI displays, projectors and interactive touch panels

> Knowledge of all major desktop and mobile operating systems

> Knowledge of networking practices as applied in school environments


Essential Skills:

> Excellent written and verbal communication skills

> Excellent problem-solving skills

> Customer-first mentality

> Have a passion for technology, particularly in the EdTech space

> Strong organizational and administrative skills, including an ability to prioritize workloads and meet deadlines.

> Demonstrated ability to take initiative when problem-solving and exercising judgment

> A great team player who can work autonomously when required.